[Company Name] [Company Address] [City, ST ZIP Code]

[Company Name] Customer Satisfaction Survey requests your help. Please complete the following Customer Satisfaction Survey based on the project we recently completed for your organization. Thank you for your time.

Customer Name:	Project Name:	Project Number:
[Customer Name]	[Project Name]	[Project Number]
Project Manager/ Stakeholder:	Date:
[Project Manager]	[Date]

Did the project team deliver the results and quality that were promised?

Less than expected	As expected	More than expected	Consistently more

Were key project deadlines met with a “whatever it takes” attitude?

Less than expected	As expected	More than expected	Consistently more

Was consistent discipline and direction provided on approach, scope, and schedule?

Less than expected	As expected	More than expected	Consistently more

Did the project team guide your staff and project results? Were they “team players”?

Less than expected	As expected	More than expected	Consistently more

The project process was …

Less than desirable	As expected	Better than expected	Consistently better

Was there open and timely communication? Did the project team act as a team?

Less than expected	As expected	More than expected	Consistently more

Were the right personnel consistently assigned throughout the project?

Less than expected	As expected	More than expected	Consistently more

Was the project team creative and flexible in their approach to meeting objectives?

Less than expected	As expected	More than expected	Consistently more

Did the project team listen, learn, and then execute solutions to overcome challenges?

Less than expected	As expected	More than expected	Consistently more

The overall service on this project was …

Less than desirable	As expected	Better than expected	Consistently better

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Thank you very much for taking the time to complete this survey. Your feedback is valued and very much appreciated!