[Your Name]

[Street Address]

[City, ST ZIP Code]

[Date]

[Recipient Name]

[Title]

[Company Name]

[Street Address]

[City, ST ZIP Code]

Dear [Recipient Name]:

I have been a loyal customer of [Travel Agency Name] for several years and have always appreciated your excellent service. I need your help in resolving a problem and hope you will support my efforts.

I booked an airline trip with your agency that I had to cancel due to illness. (The trip was to [Destination] on [date] via [Name of Airline].) The tickets were non-refundable, and I have been unable to get [Name of Airline] to issue a refund due to illness. Their representative, [Representative Name], said that I would need to obtain a refund through my travel insurance policy.

I know that I purchased a policy for the trip but I don't know what it covers or how to file a claim. I'd appreciate your help, as my official agent for the trip, in obtaining a refund of $[amount] for the tickets. I am attaching copies of my tickets, along with a hospital report documenting my illness. I am only seeking compensation for my actual losses of $[amount].

Please call me with confirmation that my request will be honored. I appreciate your help.

Sincerely,

[Your Name]

Enclosure