Your Name

Street Address

City, ST ZIP Code

Phone

Email

Date

Recipient Name

Title

Company Name

Street Address

City, ST ZIP Code

Dear Recipient Name:

This letter is to complain about service I recently received from a Company Name customer service representative named Representative Name. I called Company Name on Date, to find out how to deal with a problem I’ve had with Product or Service. After I had been on hold for several minutes, Representative Name came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. Representative Name put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am returning or canceling Product or Service immediately, and I expect a full refund. I will be informing my friends and family about this experience.

Sincerely,

Your Name