[Company Name]

Performance Measurement Strategy

Version [No.]

[Click to select a date]

Presented by:

[Name]

Create a strategy-based organization

Customer relationships

[List how your customers rank your company's products or services on a scale from 1 to 10, with 10 being the highest. Gather results from your customer surveys or from target audience profiles.]

Customer Name	Overall Ranking

Innovation

[List the products and services that your company offers and compare them with what your competitors offer.]

[Company Name]	Competitor #1	Competitor #2

Operating processes

[Analyze how your processes actually work. List the processes, what works, and what doesn't.]

Process	What Works	What Doesn’t Work

Information technology

[List the new technologies that you are using in your business and in your business processes. Include technologies such as customer databases and Web sites.]

[Technology]

[Technology]

[Technology]

Resource skills

[Inventory your employees' skills to see where their skills can be applied to boost your business. For example, which employees possess communication skills? Who is extremely motivated?]

Employee Name	Department	Skill

Move from strategy to implementation

Financial picture

[Describe where your company is now and where it could be in the future in terms of growth, productivity, and profitability. Create a chart and paste it here.]

Customer response

[Describe how customers feel about your products and services based on your survey results. Look at indicators such as brand image, product appropriateness, product benefits, pricing, and customers' shopping experiences.]

Internal processes

[Identify what you are doing to improve your company processes. Describe how you can improve the processes. Examine every process in your company. Pay particular attention to the processes that you listed in the "What doesn't work" column in the Operating processes table.]

Steps toward improvement

[Identify what steps your company can take to improve specific functions. Describe what steps it already takes.]

Align your organization

Corporate role definition

Division

[List the division goals that are in line with the corporate goals. For example, information is communicated from the top down.]

Corporate Goals

Group

[Describe your group's goals as they align with the goals of the company. For example, does communication come from the top down? This type of communication empowers each employee to help the company reach the goals set out by the executive management team, the owner, and so on.]

Corporate Goals

Strategy communication

Creating awareness

[Describe a plan to create awareness of the strategic plan among employees. Let them know the direction the company is taking, why, and how they can help make it a reality.]

Defining objectives

[Identify how you plan to tell employees how they and their team(s) fit into the strategic plan. Show employees how their teams fit into the organization's strategy, and outline each team's contribution to strategic objectives.]

Make strategy a continuous process

[Use the following table to outline a plan to discuss your strategic plan in your quarterly meetings.]

Date	Quarterly financials meeting topic

[Schedule meetings for feedback and learning. Base your meetings on strategic themes and not just on budgets and forecasts.]

Inspire change through leadership

[Identify how you plan to communicate the urgency for change, and what precipitates that urgency. For example, underperformance or a new competitor might create a need for changes in your processes.]

[Describe how you plan to provide inspiration for change.]

[Identify how you plan to communicate your lessons learned.]